Frequently Asked Questions
Find answers to common questions about our products, orders, and services. Can't find what you're looking for? Contact us and we'll be happy to help!
Orders & Shipping
Q: How long does shipping take?
A: Most physical products ship within 1-3 business days. Delivery times vary by location but typically take 3-7 business days within Australia. You'll receive tracking information once your order ships.
Q: Do you ship internationally?
A: Currently, we primarily ship within Australia. For international inquiries, please contact us directly.
Q: What if my order arrives damaged?
A: We're sorry if that happens! Please contact us within 7 days of delivery with photos of the damage, and we'll arrange a replacement or refund.
Digital Products & Downloads
Q: How do I access my digital download?
A: After purchase, you'll receive an email with a download link. You can also access your downloads from your account dashboard. The link remains active, so you can download your files anytime.
Q: What format is the Urban Permaculture ebook?
A: The Australian Beginner's Guide to Urban Permaculture is delivered as a PDF file, compatible with all devices including computers, tablets, and smartphones.
Q: Can I print the ebook?
A: No. Printing, copying, or distributing this ebook in any form is strictly prohibited and constitutes copyright infringement. The ebook is for personal digital use only. Unauthorized reproduction or distribution is illegal and will be prosecuted to the full extent of the law.
Pre-Orders
Q: How do pre-orders work?
A: Pre-orders allow you to reserve products before they're completed or restocked. You'll pay a deposit or partial payment upfront, and we'll notify you when your item is ready to ship or download.
Q: When will I receive my pre-ordered ebook?
A: The expected delivery date is shown on the product page. We'll send you email updates on progress and notify you immediately when it's ready for download.
Q: Can I cancel my pre-order?
A: Yes, you can cancel your pre-order anytime before the product is delivered. Contact us for a full refund of your deposit.
Q: What if the delivery date changes?
A: If we're unable to deliver within the promised timeframe, we'll notify you with a revised date and offer you the option to cancel for a full refund.
Returns & Refunds
Q: What is your return policy?
A: Physical products can be returned within 30 days of delivery for a refund or exchange, provided they're unused and in original packaging. Digital products are non-refundable once downloaded, except in cases of technical issues.
Q: How do I start a return?
A: Contact us with your order number and reason for return. We'll provide return instructions and a return authorization.
Products & Recommendations
Q: I'm new to urban permaculture. Where should I start?
A: Our Australian Beginner's Guide to Urban Permaculture is designed specifically for beginners! It covers everything from basic principles to practical setup for balconies, courtyards, and small backyards.
Q: Do your products work for renters?
A: Absolutely! Our guide includes strategies specifically for rental properties, focusing on portable, non-permanent solutions that you can take with you when you move.
Q: Are your kitchen tools suitable for small spaces?
A: Yes! We curate products that are functional, space-efficient, and perfect for modern urban living.
Account & Privacy
Q: Do I need an account to make a purchase?
A: No, you can check out as a guest. However, creating an account makes it easier to track orders and access digital downloads.
Q: How is my information protected?
A: We take your privacy seriously. All transactions are secure, and we never share your personal information. See our Privacy Policy for details.
Still have questions? Get in touch – we're here to help!